Terms & Conditions

1.   WARRANTIES AND COMPLAINTS

The Customer always has legal warranty rights for a period of two years from the delivery of the product, under the terms and conditions of the law. If you purchased products that were not manufactured by Biosurfit, you may be entitled to (additional) warranty conditions from the original manufacturer. The Customer cannot claim any additional warranty beyond that to which it is entitled under legal guarantees or Biosurfit, or the manufacturer's warranty.
Under Biosurfit's additional warranty on their own brand products, they may be specific regarding raw material or manufacturing defects. A valid complaint gives rise to a free replacement or replacement of the Products, according to Biosurfit´s policy. If replacement or substitution is not possible or reasonable, taking into account the costs incurred, Biosurfit has the obligation, as a final solution, to reimburse the costs. In cases where the customer requests for payment of damages or costs, the Liability and indemnity article applies.
After reporting the defect, the Customer must allow Biosurfit to analyze the Products. The inspection of the defective Product may occur at the place where the Product is located at that time, or at Biosurfit facilities, in accordance with the criteria of Biosurfit. Shipping / restitution costs are covered by Biosurfit, unless the claim under the warranty is denied, in which case the Customer must pay the shipping costs.
Any defects in the Products resulting from normal wear and tear or any other external cause, such as, but not limited to, damage by transportation carried out by the Customer, incorrect use, or if the Customer has made any repairs to the product without the prior written authorization of Biosurfit, will not be covered by the warranty unless such use or repairs are inherent in the use of the Products.
We recommend that you record the serial number of the Product and keep it with the purchase invoice / receipt, as it can be requested in case of future warranty claims.

2.   LIABILITIES AND COMPENSATION

Biosurfit's liability is limited to the extent permitted by law. Biosurfit will never be liable for any damage to the Client if:

  1. The damage results from non-compliance with the manufacturer's liability, unless Biosurfit is legally responsible, under the terms of the law;
  2. The damages are indirect and / or consequential damages.

Notwithstanding the foregoing, or any other provision of these Terms, nothing in these Terms excludes or limits, in any way, Biosurfit's liability for death or personal injury caused by our negligence, fraud or misrepresentation, for any matter relating to which it would be illegal for Biosurfit to exclude, or attempt to exclude, its liability.
In the event of damage, the Customer is obliged to limit, as far as reasonably possible, any additional or other damages.

 3.   RETURNS/ REFUNDS/ RESOLUTIONS

The Customer has the right to terminate the contract (applies to the act of purchase or order) within a period of counting from the delivery in accordance with the terms mentioned below:

Right of withdrawal for the purchase and delivery of articles

3.1 Right to exercise returns

For online purchases, if the customer wants to cancel the purchase (terminate the contract) after the product is delivered, the customer has 14 consecutive days to communicate his withdrawal, without costs or the need to indicate the reason. The term starts from the date of receipt of the product or, in the case of the provision of services, from the date of the conclusion of the contract.

You can exercise the right to return to:

Biosurfit

Rua 25 de Abril nº66,

2050-317 Azambuja,

Portugal T: (+351) 218 ​​860 169

email: onlinestore@biosufit.com,

indicating the decision to terminate this contract with an unambiguous statement (for example, letter sent by post, fax or e-mail), to be sent before the end of the return period. The name, NIF and invoice must always be included with the resolution request.

3.2 Refunds

If you terminate this contract, we will reimburse all payments received from you, including delivery costs (with the exception of the extra costs resulting from your choice of a shipping type other than the standard shipping method provided by us), without undue delay and, whatever the case may be, within 14 days from the day we are informed of your decision to terminate this contract. We will proceed with the refund using the same method used for payment, whenever possible, or alternatively bank transfer. In this case, proof of IBAN will be required for this purpose. The return can take 5 to 10 days until it appears on your statement. In any case, the Customer does not incur any costs as a result of this refund. We can withhold the refund until we have received the returned items or until you have provided proof of shipment of the items, whichever is sooner.

3.3 Return of Products

If you choose to exercise your right to return product, you must make the items available for pick-up (free of charge) at an indicated address, without undue delay and, whatever the case may be, within 14 days from the date of communication of the termination. Upon consultation and with prior acceptance, Biosurfit can proceed with the collection of products.

3.4 Liability and Warranty

The Customer is only responsible for the depreciation of the products resulting from handling other than necessary to verify the nature, characteristics and functioning of the product.

All Products purchased from Biosurfit, through the Website https://biosurfit.myshopify.com/, are covered by the guarantee that they meet all quality standards and are suitable for the purposes for which products of the same nature are commonly supplied.

3.5 Precedence of Terms

The terms set out above on the right of return, only apply to contracts with consumers (“any natural person who acts with objectives external to their commercial activity, trade or profession”) and take precedence over the Terms and Conditions of Sale that are and continue to apply to all other contracts and / or issues not covered by these terms.

Biosurfit has the right to return and to ship the purchase of several products, separately.

4. PRIVACY POLICY

The Privacy Policy describes how biosurfit.myshopify.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase on the website.

4.1 Collection of Personal Information

When you visit the Site, we collect information about your device, your interaction with the Site and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In the Privacy Policy, we identify information that can uniquely identify an individual (including the information below) as "Personal Information". See the list below for more information on what personal information we collect and its purpose.

Information from the device

  • Examples of Personal Information collected: browser version, IP address, time zone, cookie information, which sites, or products you view, search terms and how you interact with the Site.

  • Purpose of the information collected: to load the website accurately and to carry out analyzes on the use of the website to improve our website and customer service.
  • Source of the information collected: Collected automatically when you enter our Site using cookies, log files, web beacons, tags or pixels.
  • Disclosure for commercial purposes: Shared with our partner, Shopify.

Order Information

 

  • Examples of Personal Information collected: name, billing address, delivery address, payment information (including credit card number), telephone contact when applicable.
  • Purpose of the information collected: to provide products or services and to fulfill our contract, process your payment information, arrange for shipping and provide invoices and / or order confirmations, communications, assess our orders for potential risk of fraud and when applicable and express an interest with us to receive information or announcements related to our products or services.
  • Source of the information collected: the consumer.
  • Disclosure for commercial purposes: Shared with our partner, Shopify

Information from customer support

  • Examples of Personal Information collected: information referenced above
  • Purpose of the information collected: to provide customer support
  • Source of the information collected: the consumer.
  • Disclosure for commercial purposes: Shared with our partner, Shopify.

4.2 Sharing Personal Information

We share your personal information with service providers to help us perform our services and comply with our contracts, as described above. For example:

  • We use Shopify to support the online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information we receive, or to protect our rights in any other way.

4.3 Promotional messages

When registering on our Site, you can choose to receive promotional communications. Thereafter, you can at any time choose to stop receiving these communications by clicking on the “unsubscribe” link at the bottom of any marketing email or by updating your Messaging Preferences when logging into your account. It may take up to 7 days for the change to take effect. From then on, you will only receive promotional emails again if you change your Messaging Preferences again.

4.4 Use of Personal Information

We use your personal information to provide our services, which include offering products for sale, processing payments, shipping and proof of your order and updates on new products, services and offers.

4.5 Legal basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information in accordance with the following legal basis:

  • Your consent;
  • The execution of the contract (the contract is understood as the order registration) between the consumer and the website;
  • In compliance with our legal obligations.
  • To protect your legal rights.

      4.6 Archival and privacy policy

The (content of) the contract will be archived by Biosurfit. After completing your order, you can retrieve your order information. The registration of your order will be sent by email. We advise you to print or save this record.

When you place an order through the Site, we will retain your Personal Information for our records, unless and until you ask us to delete that information. For more information on the use of your personal information, please consult the following Privacy Policy.

Automated decision making

If you are an EEA resident, you have the right to object to processing based solely on automated decision making (which includes profiling), when that decision has a legal effect or otherwise affects you in a significant way.

Biosurfit does not participate in fully automated decision making that has a legal or significant effect using customer data.

Our Shopify processor uses limited automated decision making to prevent fraud that does not have a legal or significant effect on the consumer.

Services that include elements of automated decision-making include:

  • Temporary deny list of IP addresses associated with failed repeated transactions. This deny list persists for a small number of hours.
  • Temporary credit card deny list associated with deny listed IP addresses. This deny list persists for a small number of days.

4.7 GDPR (General Data Protection Regulation)

If you are an EEA resident, you have the right to access Personal Information, transfer it to a new service and request that your Personal Information be corrected, updated or deleted. If you wish to exercise these rights, contact us at:

Tel.: (+351) 218 860 169
E-mail: onlinestore@biosufit.com

Your personal information will initially be processed in Ireland and then transferred outside Europe for storage and further processing, including Canada and the United States. For more information on how data transfers are compliant with GDPR, see Shopify's GDPR article: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

4.7.1 Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means that you do not need to enter this information again each time you return to the site or navigate from page to page. Cookies also provide information about how people use the site, for example, whether it is the first time they visit it or whether they are frequent visitors.

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expired or are deleted. Most cookies we use are persistent and expire within 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in several ways. Remember that removing or blocking cookies can negatively influence the user experience and parts of our site may not be fully accessible.

Most search engines ("browsers") accept cookies automatically, but you can choose whether or not to accept cookies through browser controls, usually found in the "Tools" or "Preferences" menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or on sites like www.allaboutcookies.org.

Blocking cookies may not completely prevent the way we share information with third parties or with our advertising partners.

4.7.2 Do Not Track

Because there is no consensual understanding of the industry on how to respond to “Do not track” signals, we have not changed our data collection and usage practices when we detect such a signal on your search engine.

4.7.3 Changes

We may update this Privacy Policy to introduce, for example, changes in practices or for other operational, legal or regulatory reasons. It is your responsibility to consult changes to our website.

4.7.4 Contact

Your contractual partner for all agreements entered into through the Site is:

Biosurfit, (hereinafter referred to as: “Biosurfit”, “we” or “us”), Rua 25 de Abril nº66, 2050-317 Azambuja, Portugal   

Tel.: (+351) 218 860 169
E-mail: info@biosurfit.pt
Distribution Certificate: N.º 273/DM/2020/V01/2020
No. : 31791
NIPC / VAT: PT507503031

For questions, complaints and complaints contact our customer service department from Monday to Friday, from 8:30 am to 7:00 pm, by phone at 218 860 169 or by email to onlinestore@biosufit.com If we are unable to resolve promptly with your question or complaint, you will receive an email response within 5 business days.

Last Updated: 06-05-2021

If you are not satisfied with our response to your complaint, you have the right to submit your complaint to the relevant data protection authority where you can contact your local data protection authority.

5.   TERMS AND CONDITIONS

This website is operated by Biosurfit. Throughout the site, the terms "we" and "our" refer to Biosurfit. We make this website available, including all information, tools and consumer services, subject to your acceptance of all terms, conditions, policies and notices stated herein.

  1. These general terms and conditions, including all other terms and documents referred to in these (hereinafter referred to as “Terms”) apply to all agreements and any other (legal) relationship between Biosurfit and consumers (hereinafter referred to as "Customer", "you" or "your") formalized through the website: onlinestore@biosufit.com (hereinafter referred to as "Site").

  2. Before ordering any product on our Site, read these terms carefully and print or save a copy for future reference. By using any part of the website, the consumer agrees and accepts these General Terms and Conditions. If you do not agree with all the terms and conditions of this agreement, you will not be able to use the website or use any services that arise from it.

  3. These General Terms and Conditions apply to all users of the site, including, without limitation, users who are suppliers, customers, merchants and / or content contributors.

  4. Our Site is intended for use by citizens residing in Portugal and abroad.

  5. All products are supplied directly by biosurfit without the involvement of third parties with the exception of the carrier.
  6. Biosurfit reserves the right to revise and change the General Terms and Conditions at any time without prior notice. The General Terms and Conditions come into effect from the moment they are placed on the Site. It is the consumer's responsibility to check this page periodically for changes. The use of the services or access to the website after the publication of any changes constitutes acceptance of those changes.
  7. Any new features or tools added to the current store will also be subject to the General Terms and Conditions. The consumer can consult the most current version of the Terms at any time on this page.

Our website is supported by Shopify Inc, which provides the online e-commerce platform that allows us to sell our products and services.

We reserve the right to refuse service to anyone for any reason, at any time.

Your content (not including credit card information) can be transferred unencrypted and involve (a) transmissions across multiple networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during the transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use the Service or access the Service or any contact on the website through which the service is provided, without express written permission from us.

By agreeing to these General Terms and Conditions, the customer declares that he or she is of legal age in the country of residence and that he or she has given us consent to allow any minor dependents to use this website.

Our products must not serve any illegal or unauthorized purpose, or violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You must not transmit viruses or any code of a destructive nature.

A breach or breach of any of the Terms will result in an immediate termination of your Services.

6.   ONLINE STORE TERMS

Unless otherwise indicated, the offers and promotions on the Site do not imply any obligation. Upon completion of the payment process on the Site, all orders are subject to acceptance by biosurfit and the agreement between you and biosurfit will only be formalized when biosurfit starts fulfilling the Contract within 5 (five) days after ordering. If the ordered products are no longer available, Biosurfit will inform you of this fact and reject the order.

All statements on the Site regarding values, measurements, descriptions and / or other designations are made with care but serve the purpose of identifying products only and are estimates, unless expressly stated otherwise. Obvious errors, such as pricing errors, calculation errors or typographical errors in offers, promotions, folders, brochures, catalogs, order confirmations, invoices and other written declarations by Biosurfit are not binding.

Biosurfit provides you with adequate, effective and accessible technical means to identify and correct filling errors. Before completing the order, you can change your contact details, delivery address, payment details and / or remove or change the products in your shopping cart, by clicking on the “edit” or “remove” options. When you are satisfied with the information on the checkout page, click on “Confirm order” to proceed with the purchase of the selected products.

The values ​​/ prices shown are in euros and include VAT. The prices indicated are exclusive for purchase through this Site (https://biosurfit.myshopify.com/). The availability of the products presented on the Site is limited to the stock available at any given time. Prices and other descriptions are subject to change without notice, including stock replenishment.

7.   SHIPPING POLICY

7.1 Shipping Costs

In addition to the purchasing costs for the ordered products, the products are shipped from our distribution center, there is no possibility to refuse the related shipping and delivery costs.

The shipping and delivery costs are clearly indicated on the Site during the payment process. For deliveries outside Portugal, delivery costs will be calculated and communicated at the time of order confirmation.

Current Shipping and Delivery price list:

7.2 Delivery and Pick-up

We will make every effort to inform you of the estimated delivery dates when placing an order. The Customer accepts that the maximum delivery period may be 7 days, never exceeding those 7 days. The products will only be delivered after approval of the (contact) data of the Client. If, for example, the data does not comply with these Terms, then Biosurfit has the right to terminate the contract, in which case it will be informed by email or letter.

  • If any item is damaged or missing from your order, please contact us at 218860169 within two months of delivery or, if the order has been delivered to a collection point to be picked-up by the customer within two months from the date the items were collected at the store. Damaged products must be made available or left at a collection point to be picked-up by Biosurfit, without undue delay and, whatever the case may be, within 14 days from the day the Customer contacts us, unless otherwise agreed to by the Customer and Biosurfit.

  • Products are delivered to the location specified at the time the order is placed and the products ordered. Ownership of the goods passes to the Client with full payment of the price and any other amount. The risk of loss or damage to the goods is transferred to the Customer at the time of delivery.

  • The Products will be delivered (by a carrier) to the address indicated by the Customer. Delivery times are indicated on the Site and during the ordering process. If you choose to place your order in more than one order process, different delivery times may apply.

7.3 Shipping to mainland Portugal

Deliveries are made between 9:00 am and 6:00 pm and it is not possible to indicate the exact time of the delivery, including orders delivered to Biosurfit collection points for collection by the customer. After shipping, you will receive an email with more information about the shipping and delivery conditions. With regard to delivery to a pick-up location, the order is only available for collection after receiving an email with confirmation that the order is available to be collected. This e-mail must be printed and presented at the time of the pick-up. The driver who performs the delivery needs a confirmation for all Products and if available to accept the delivery.  Please note that the products must not be left at entrances, porches or other places outside the home. Please, when placing your order, indicate the floor for delivery. Please note that we cannot deliver to PO Boxes. The invoice is sent with the order and the driver will ask for an identification document at the time of delivery.

7.4 Shipping to Azores and Madeira islands

Typically, shipments are made by the operators with whom Biosurfit works. Shipping costs are calculated according to the weight of the items (see table here). At the time of order confirmation, you will be informed of the amount. Delivery costs are not included in the total amount shown on the Site until the moment of order confirmation.

     7.5 Shipping Damages

If the Products are delivered with visible (transport) damage, we ask that you please inform the carrier immediately and contact our customer service department as soon as possible. Failure to do so will not affect your rights (to any warranty claims) but doing so will help us file the claim with the carrier or your insurance company.

8.   PRICING AND PAYMENT

The applicable prices are the prices of the products displayed on the Site. Prices include tax  (including VAT) and are in € (Euros). The value of VAT is shown in detail at the time of order completion. You can pay by Credit Card.

        8.1 Credit Cards

We accept the following credit cards: Visa and Mastercard. The amount will be debited from your card when Biosurfit accepts your order.

 Your order will be processed as soon as we receive payment.

 Please note that payment for the Products must be made at the time the order is placed.

When paying with a credit card, the entity responsible for providing the service was STRIPE. No information about the credit card is provided to Biosurfit and the conclusion of the transaction is subject to your acceptance of the terms and conditions that constitute an autonomous contractual relationship between you and your bank. Please make sure that you agree to the terms and conditions before choosing to pay with a credit card.

a) Suspended payment

The right to suspend any payment can only be exercised if your (counter-) claim concerns the same contract.

b) Changes to prices and services

Prices for our products are subject to change without notice.

We reserve the right, at any time, to modify or discontinue the Service (or any part or content thereof) without prior notice.

We will not be responsible to the consumer or third parties for any modification, price change, suspension or discontinuation of the Service.

c) Billing and account information

Prices for our products are subject to change without notice.

We reserve the right, at any time, to modify or discontinue the Service (or any part or content thereof) without prior notice.

We will not be responsible to the consumer or third parties for any modification, price change, suspension or discontinuation of the Service.

The costumer agrees to provide current, complete and accurate account and purchase information for all purchases made at our store. You agree to update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, see section 3 of this document about the returns and complaints policy. 

9. PROPERTY RIGHTS

Products remain the property of Biosurfit until full payment of all outstanding amounts is received.

10. ACCURACY AND COMPLETENESS OF INFORMATION

Biosurfit is not responsible if the information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting the primary, most accurate, most complete or most timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain information about your history. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the content of this website at any time, but we are under no obligation to update any information. It is your responsibility to review the changes on our website.

11. PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return and Refund Policy.

We worked to illustrate with the greatest possible reliability the colors and images of the products that are available in the store. We cannot guarantee that the display of any color on your computer monitor is reliable.

We reserve the right, but are not required, to limit sales of our products or Services to any person, geographic region or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time.

We do not guarantee that the quality of any products, services, information or other material purchased or obtained through our website will meet your expectations.

12. CONSUMER COMMENTS AND FEEDBACK

If, at our request, the customer sends creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by mail or otherwise (collectively, 'comments'), you agree that we can, at any time, without restrictions, edit, copy, publish, distribute, translate and use in any medium any comments you forward to us. We have and should not have any obligation (1) to keep any comments confidential; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to monitor, edit or remove content that we have determined, in our sole discretion, to be illegal, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or that violates the intellectual property of any party or these Terms of Service.

The customer agrees that his comments will not violate any third-party rights, including copyrights, trademarks, privacy, personality or other personal or proprietary rights. You also agree that your comments must not include slanderous or otherwise illegal, abusive or obscene material, or any computer viruses or other malware that may in any way affect the operation of the Service or any related website. You may not use a fake email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the source of any comments. The consumer is solely responsible for any comments he makes and for his reliability. We assume no responsibility for any comments posted by the consumer or any third party.

13. PERSONAL INFORMATION

The sending of personal information through the store is governed by our Privacy Policy which you can consult on section 4 of this document. 

14. ERRORS, INNACURACIES AND OMISSIONS

Occasionally, there may be information on our website or on the Service that contains typographical errors, inaccuracies or omissions that may be related to product descriptions, prices, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Service or on any related website at any time without notice (including after submitting your order).

We assume no obligation to update, change or clarify information on the Service or any related website, including, without limitation, pricing information, except as required by law.

15. PROHIBITED USES

In addition to other prohibitions set out in the General Terms and Conditions, the consumer is prohibited from using the website or its content: (a) for any illegal purpose; (b) ask third parties to practice or participate in any unlawful acts; (c) violate any local international, federal, provincial or statutory regulations, rules, laws or decrees; (d) infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, harm, defame, slander, discredit, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nationality or disability; (f) to send false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will be or may be used in any way that affects the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track the personal information of third parties; (i) to send spam, phish, pharm, excuse, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate the use of the Service or any related website for violating any of the prohibited uses.

16. SEVARABILITY

In the event that any provision of these General Terms and Conditions is determined to be unlawful, void or unenforceable, such provision must, however, be enforceable to the fullest extent permitted by applicable law, and the non-enforceable part will be considered separate from these Terms, such determination will not affect the validity and enforceability of any other remaining provisions.

17. TERMINATION

The obligations and responsibilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.

These General Terms and Conditions are valid unless and until terminated by the consumer or us. You can terminate these General Terms and Conditions at any time by notifying us that you no longer wish to use our Services or when you stop using our website.

If, in our opinion, the customer fails or suspects that it has failed to comply with any term or provision of these General Terms and Conditions, we may also terminate this contract at any time without notice and the consumer will remain responsible for all amounts due and including termination date; and / or, therefore, we may deny you access to our Services (or any part of them).

18. GOVERNING LAW AND JURISDICTION

  • These Terms and Conditions will be governed and interpreted in accordance with the laws of Portugal. The applicability of the 1980 Vienna Convention on Contracts for the Sale of Goods (CISG) is explicitly excluded.
  • Any dispute or claim resulting from, or related to, these Contracts or their creation (including non-contractual disputes or claims) is subject to the non-exclusive jurisdiction of the courts of Portugal.

  • As an alternative to recourse to the competent courts, the Customer may choose to submit any substantiated claim or dispute to a Consumer Dispute Resolution Entity that is territorially competent for that purpose. The list of authorized Consumer Dispute Resolution Entities, containing the respective electronic addresses on the Internet, can be found here on the European Online Dispute Resolution Platform, available at https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

Finally, you can submit a complaint through the electronic complaints book available at https://www.livroreclamacoes.pt/inicio.

19. CHANGES TO GENERAL TERMS AND CONDITIONS

You can consult the most current version of the General Terms and Conditions at any time on the section 5 of this document. 

Biosurfit reserves the right, in our sole discretion, to update, change or replace any part of these General Terms and Conditions by posting updates and changes on our website. It is your responsibility to periodically check our website for changes. Continued use of or access to our website or the Service after the posting of any changes to these General Terms and Conditions constitutes acceptance of those changes.

20. CONTACT INFORMATIONS

Questions about the General Terms and Conditions should be sent to: onlinestore@biosurfit.com.

21. CUSTOMER RIGHTS

Without prejudice to any exceptions or limitations to which Biosurfit is entitled by law, the Customer will always have the legal right to correct the performance of the contract, terminate the contract and pay damages and / or costs. In relation to any claims for payment of damages or costs, the Liability and Indemnity article of these Terms applies.

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